Welcome to Refine Skin Clinic. We look forward to providing you with the best care in a timely manner. We have created an intimate, warm, and relaxing environment: your sanctuary from the busy and stressful outside world. Please know that our Spa policies are to ensure that each and every one of our guests will enjoy their experience here at Refine.
Spa services are available by appointment only. We recommend scheduling your appointment as far in advance as possible to ensure availability. A major credit card is required to hold a reservation for any of our services. Any off-site services including appointment bookings are charged in full at time of booking and are non-refundable. We recommend that you arrive at least 15 minutes prior to your first scheduled appointment. This allows you ample time to fill out a client profile and to prepare for your treatment.
We value your business and appreciate your cooperation with our cancellation policy. We require that you advise us at least 24-hours in advance if you need to change or cancel an appointment we have held for you. We may charge up to the full amount of the service to your credit card for a cancellation within 24 hours of your appointment. If you fail to appear for your appointment without attempting to cancel your appointment beforehand, the full amount of the service will be charged to your credit card. For pre-purchased series of treatments, that session will be applied toward the series. Appointments booked for the same day are considered confirmed and cannot be cancelled, to adhere to our 24-hour cancellation policy. 100% of your appointment charge will be applied to your card on file for late cancellation or no-show to any Free Consultation service will result in a $30 fee.
Please understand that we allot a specific amount of time for each service. All appointments have been designed to allow the appropriate time for the full enjoyment of the service. Your late arrival may limit our ability to offer the fullest experience possible. Please understand that late arrivals will not receive an extension of scheduled treatments. You will be responsible for the full service.
To fully enjoy your treatment please put your cell phone on vibrate or silent while visiting our Spa. Phone calls (unless emergency, of course) take away from the time you scheduled and may result in shorter treatments based on availability.
Gift cards/certificates are non-refundable and non-transferable. Discounted gift cards cannot be purchased and used as form of payment in same transaction. Not redeemable for cash or credit. Not redeemable on retail products or series of treatments. ALL gift cards/certificates must be mentioned at time of booking and must be presented at your appointment. Limit one gift card/gift certificate per service or product purchase. Gift card/gift certificates cannot be combined with first time client and referral discounts. Promotional gift cards/certificates issued by Refine Skin Clinic, including email sign-up, expire after 6 months and are only valid toward regular priced services.
Please note that appointments CANNOT be changed or cancelled 24 hours before your appointment.
A credit card will be held on file for all online bookings made by clients. By booking, you authorize this business to charge your credit card a no-show fee of up to 100% of the scheduled value should you miss your visit without proper notification. Since popular times fill up quickly, we encourage you to book your appointments in advance to ensure you get the day and time you want. Appointment time may be changed by management in order to optimize our daily schedules.
Spa specials can not be used or combined with any other offer, promotions or third party gift cards/certificates. First time client discount is 10% off for regular-priced services only. Not valid toward the following: Discounted add-on services, series of treatments and retail products.
Our services do not include gratuity. The average gratuity for a spa service is 18% to 20% of the total cost of the treatment. However, the gratuity you leave is entirely based on your satisfaction.
All prices displayed on our website and Vagaro Online Booking are subject to change at anytime, and without notice. This is included for all single session pricing as well as any series of treatments, and promotions.
SERIES OF TREATMENTS RETURN POLICY
Unfortunately we are unable to issue any returns or reimburse any payment transactions on our series of treatment that was purchased. We will exchange them for you for other spa series of equal value or spa credit of equal value.
Refine Skin Clinic currently accepts returns for defective products and packaging only. Products must be returned within 14 days of purchase, accompanied by original receipt. All sale and promotional vouchers are final sale.
Venmo, Cash, Check and Major credit cards are accepted. We do not accept certified checks or money orders.